To recover an account install the latest version of Waves.Exchange:

Open the installed app and tap Import account:

Select the Manually tab if you want to copy and paste or type your seed phrase into the text box. Or select the Scan tab if you want to scan the pairing code from the desktop or the online app.

Enter the seed phrase in the Your account seed field.

If you manually entered the correct seed, your Waves.Exchange address will be displayed.

Tap Continue.

Note: To import an account that is already signed in on the device, you need to remove the existing account from the device. To remove an existing account from the device, on the main screen of the app, tap Sign in and remove an account by swiping left and tapping the delete icon.

Specify account name and password, then tap Continue.

Create and confirm a passcode that will be used for quick access to your account on this device.

Note: In the next screen tap Use fingerprint (for Android) or Use Touch ID (for iOS) to enable fingerprint scanner authentication or tap Not now to skip this step.

You will be then forwarded to the Waves.Exchange user interface.

If you find an address that does not belong to you and your balance is empty, it means that you have restored access incorrectly. To gain access, you need to repeat the restoring procedure.

Note: The SEED phrase always contains 15 words with spaces between each word, except the beginning of the first word and the end of the last word. It is not possible to recover your password. However, you can restore your wallet only from the SEED phrase, and choose a new password. If you lose both your password and your SEED, there is no way to recover your assets. This is why we recommend saving your SEED phrase on paper.

Waves.Exchange does not have access to users' accounts and SEED phrases.

How to Sync Accounts Between Devices

You can synchronize your accounts between mobile, desktop or online apps. To sync your account from the Waves.Exchange desktop or online app, click on the Account avatar at the top right corner. Then go to Settings > Security.

In the Export account to app field click Show Pairing Code.

Click Show to display QR-code. After that, open the mobile app and go to the Import account > Scan tab. In the Scan tab tap Scan pairing code to scan the QR-code.

Specify account name and password, then tap Continue.

Create and confirm a passcode that will be used for quick access to your account on this device.

Note: In the next screen tap Use fingerprint (for Android) or Use Touch ID (for iOS) to enable fingerprint scanner authentication or tap Not now to skip this step.

You will be then forwarded to the Waves.Exchange user interface.

If you have any questions related to Waves.Exchange, feel free to contact us via customer support.

tags: mobile recover synchronize import accounts

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