Waves.Exchange web app, as well as downloadable desktop versions for Windows, macOS or Linux are available on our homepage waves.exchange.

All versions support automatic updates.

In this guide we describe the account restore procedure for those who use WEB or Desktop app versions. If you use iOS or Android mobile app, you should go to this guide.

Open Waves.Exchange app and click Log in in the top right corner:

Then you will be offered to choose one of these methods to log in:

(1) Email: Log into the app using Email.

(2) Ledger or Waves Keeper: Log into the app using your Ledger device or with Waves Keeper extension.

(3) Software: Log into the app using seed-phrase, private key or keystore file.

You can see all the methods:

If you haven’t signed up using your Email before it means that you most likely used the ‘Software’ method for logging in (this method is marked as number ‘3’ on the above screenshot)

Let’s review this most popular login method so far.

How to log in using seed-phrase?

One the login page you should choose Software method. After that you will be asked to enter your password:

Click Continue to log in your account.

That’s it, now you are logged in.

If you cleared your browser cache or started using a new browser or device, you will be offered to restore your account password:

Then create a new password for your account, pay your attention to the password requirements: Password must contain numbers, special characters, upper and lower case letters of the Latin alphabet and be at least 8 characters long.

If you already have an account and know your seed-phrase, click Import account:

Then choose an import account method - Seed or key

After that you will be offered to enter your secret phrase (seed-phrase). Enter seed-phrase and click Continue:

Now you just need to create the account name:

That’s it! You have restored your account!


If you have any questions related to Waves.Exchange, feel free to contact us via customer support.

tags: account, login, seed, password, recovery

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