Highlighted topics:

- Account recovery in case you do not have imported accounts

- Account recovery in case you have other imported accounts

- How to import Seed account to the mobile apps using the QR-code

To recover an account you can use either Waves.Exchange Online app, or downloadable standalone versions for Windows, Mac, Linux, or mobile app. All versions are available on the https://waves.exchange/ website and support automatic updates!

Account recovery in case you do not have imported accounts

Just follow the step-by-step instructions below to restore access to the Software account, and this video guide helps you with this.

Open your Waves.Exchange app and click Sign Up in the top right corner of the screen.

In the opened tab click on the Software panel to restore access to the account associated with the Seed phrase.

In the appeared window enter the password in the Create password field - repeat it in the Confirm password field - mark the checkbox "I have read and agreed with the ..." - and click Create Account button.

In the next window, you will be offered to choose the method of account importing. You need to click on the Seed or Key to restore access to your account by the Seed, Private Key, or Encoded seed.

Note: also, you can import the account using Ledger, Keystore file, and Waves Keeper.

After choosing the Seed or Key method, you will be offered to enter your Seed phrase (the Seed phrase option) or Private key (the Private key option). Enter seed phrase or private key and click on the Continue button:

Note: if you enter the Seed phrase correctly, the Waves address of your Waves.Exchange account will appear under the Seed phrase field. If Waves address of not your Waves.Exchange account will appear, which means that you enter the Seed phrase incorrectly. Possible reasons for this behavior of the Waves.Exchange are described in the following article - One SEED - One Waves Address

At the end of the account importing, come up with names for your account and click on the Continue button.

That's all! Your account has imported!

Account recovery in case you have other imported accounts

If you already have an account imported into the waves.Exchange and you want to import a new one, just log into the imported account and click on the account avatar (top right corner). Once you click the avatar, choose Switch account in the appeared menu and next click on the Add account.

On the next step, click on the Import accounts button to move to the next step.

In the next window, you will be offered to choose the method of account importing. You need to click on the Seed or Key to restore access to your account by the Seed, Private Key, or Encoded seed.

Note: also, you can import the account using Ledger, Keystore file, or Waves Keeper.

On the next tab, you need to enter the Seed phrase to the Seed phrase field.

Note: if you enter the Seed phrase correctly, the Waves address of your Waves.Exchange account will appear under the Seed phrase field. If Waves address of not your Waves.Exchange account will appear, which means that you enter the Seed phrase incorrectly.

At the end of the account importing, come up with names for your account and click on the Continue button.

That's all! Your account has imported!

How to import Seed account to the mobile apps using the QR-code

You can import your Seed account to the mobile apps from web and desktop wallets. To do this, log into your Waves.Exchange account, click on the Account avatar at the top right corner, and then navigate to the Settings tab > Security section.

In the Export account to App field click Show Pairing Code. After that, enter the account password, type I agree and click on the Continue button to see the QR-code.

Click Show to display QR-code. After that open the mobile app and go to the Import account screen and tap Scan pairing code to scan the QR-code.

If you have any questions related to Waves.Exchange, feel free to contact us via customer support.

tags: recover synchronize import accounts sync pair

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