Highlighted topics:

- How to log in using Seed phrase

- How to log in to the Email account

- How to log in to the Ledger account

The web version of Waves.Exchange wallet, as well as downloadable desktop versions for Windows, macOS or Linux are available on our homepage - https://waves.exchange/

In this guide we describe the account restore procedure for those who use the web or desktop wallet versions. If you use the iOS or Android mobile app, you should go to this guide.

Open Waves.Exchange wallet and click on the Log in button (top right corner):

Then you will be offered to choose one of these methods to log in:

(1) Email: Log into the app using Email.

(2) Ledger or Waves Keeper: Log into the app using your Ledger device or with Waves Keeper extension.

(3) Software: Log into the app using seed-phrase, private key, or Keystore file.

If you haven’t signed up using your Email before it means that you most likely used the ‘Software’ method for logging in (this method is marked as number ‘3’ on the above screenshot)

Let’s review this most popular login method so far.

How to log in using the Seed phrase

Choose the Software method on the login page and, after that, you will be prompted to enter your password. Enter the password and click Continue to log in to your account.

That’s it, now you are logged in.

Note: if you are not prompted the password entering, this means that there are no imported accounts in the browser/desktop app. This is possible if you cleared your browser cache or started using a new browser or device. In this case, you will be offered to restore access to your account by following this awesome tutorial - Account Recovery

How to log in to the Email account

To log in to the account associated with the email address, choose Email (Log in by Email) on the Login page. In the next tab, enter the account credentials (email and password) and click on the Continue button.

That's all! You are in your email account.

Note: if the two-factor authentication (2FA) is enabled in your account, you will need to enter the 2FA code after the credentials entering.

How to log in to the Ledger account

Choose the Ledger or Waves Keeper method on the login page and, after that, click on the Ledger in the popup window. Next, enter the password and click Continue to log in to your account.

That's all! You are in your Ledger account.

Note: if you logged in to another account, you need to click on the account avatar (top right corner), choose the Switch account item, and select the necessary Ledger account from the accounts list.

If there is no necessary ledger account in the list, just import the Ledger account by following the guide - How to import Ledger account


If you have any questions related to Waves.Exchange, feel free to contact us via customer support.

tags: account login seed password recovery ledger email software

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