Highlighted topics:

- Introducing

- How to activate Waves.Exchange 2FA

- Troubleshooting

Introducing

In order to add an additional layer of security to your account created via email, you could always enable two-factor authentication (2FA). This way of protecting your wallet serves as an additional confirmation of one's account ownership. Once your 2FA is enabled, you have a six-digit code, generated by a third-party any 3rd party two-factor application, e.g. either Google Authenticator or Microsoft Authenticator.

How to activate Waves.Exchange 2FA

Just follow the step-by-step instructions below to activate 2FA, and this video guide helps you with this.

To activate 2FA, log in to your Waves.Exchange account created with your email and click on the account avatar in the top right corner as mentioned in the screenshot below.

In the appeared menu, select the Settings. In the account settings, navigate to the Security tab and activate the Mobile Authenticator in the Two-factor authentication field.

After that, a 6-digit verification code will be sent to your e-mail address, which you will need to enter in the next window.

In the next step, you will be prompted to download and install a mobile authenticator. Using the suggested links on Google Play and App Store, you can install Google Authenticator. After installing the authenticator, click the Continue button.

In the next window, you will be provided with both codes: the one is a QR-code and secondly, you have it as a text. These credentials should be entered into the installed mobile authenticator.

Important: Be sure to save the above-mentioned code. In case you lose access to the mobile authenticator, you will not be able to log into your account or disable two-factor authentication (2FA) without this code.

After saving and entering the code into Mobile Authenticator, enter I saved in the highlighted field and click Continue.

At the final stage, enter the 2FA verification code from the mobile authenticator in the following window.

Now, every time you log into your account on any device/PC, you will need to enter the 2FA code.

Troubleshooting:

- If the error Wrong code occurs while 2FA code entering, try to synchronize time in Google Authenticator. If you are using Google Authenticator in your Android device click on the three-dotу icon in the top right corner of the application, next tap on Settings, after that, click on Time correction for codes, then Sync now.

- Also, the Wrong code error may appear, if the incorrect time/time zone is set on your smartphone or PC. In the settings of your smartphone/PC, set automatic synchronization with the network time.

- If you have lost access to the mobile authenticator, you can always restore Waves.Exchange 2FA using the Backup key. We recommended that you keep your Backup key during 2FA activation.


If you have any questions related to Waves.Exchange, feel free to contact us via customer support.

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